Shipping Policy and More
Most orders ship same business day as placed. We process and generally ship (when paid in full) within 1-2 business days. Unless an item is on backorder, a special order, or a factory production delay is experienced it may take longer so we ask for 5 business days for processing and before inquiring. Orders ship Monday - Friday with the exception of the observed major USA holidays. Larger orders may take more time to process depending on the size of the order.
USPS shipping, the lowest shipping cost is selected by default for your shipping option. Currently discounted shipping rates for all for Domestic lower 48 states excluding Hawaii, Alaska, Guam. Unless you request Express. Express costs are based on weight, location, box dimensions. These additional charges will be added to your invoice and must be paid in full prior to shipping release. When orders ship, an automatic email from the shipping carrier with tracking (Example, USPS) is sent to your email address.
Credit Cards / Debit Cards / PayPal
We accept all major credit cards. The full card number, expiration date, CVV2 code (4 digits for American Express and 3 digits for Visa/MasterCard) and card name match to the buyer and order is required. The submission of your order and your credit card authorizes your card to be charged through our credit card processing company (Authorize.net) for your order and shipping. We utilize the trusted and safe Authorize.net gateway for all internet credit card transactions. This insures the safety of your card information as all information is encrypted and secure. Please note, we do not ship orders for credit cards that have declined or if we are unable to obtain proper bank verification, approval on your card, required ID docs or any other verification as deemed necessary. Orders using someone else's credit card will be held and require authorization from all parties prior to shipping. We will block or close accounts showing suspicious activity or other questionable criteria. We also accept PayPal payment method as a requested option.
PayPal address is firstname.lastname@example.org
Due to the nature of these products, returns are not available.
If your items arrive damaged please contact us within 24 hours. Everything shipped from Apothecary by Mariza is in NEW CONDITION when shipped. If your item(s) get lost or arrive to you damaged in any way, we want to know about it. But we are not responsible. It will always be shipped to the address that YOU entered at the time of purchase. You will be advised to start a claim with the shipping carrier. We will help you in any way that we can with this process.
Any defective item requests must be submitted in writing to email@example.com within 24 hours of receipt of merchandise and require prior authorization from ApothecarybyMariza.com BEFORE filing a claim
No sales are guaranteed and all sales are considered Final Sale. Shipping costs are non-refundable, non-reimbursable. A small restocking fee may apply unless the item is deemed a manufacture defect, items confirmed a manufacture defect will be replaced with the same style and are not subject to the restocking fee. After you receive our email approval with instructions, all items must be returned in their original package and in the same condition in which they shipped. Unauthorized returns will not be accepted and may be shipped back at the customer's expense. Package returns made by the shipping carrier marked "refused", "rejected", "undeliverable", "wrong or insufficient address", "no answer / too many attempts", or similar, are held at store credit only. with all shipping costs non-reimbursable. Additionally, any secondary shipping (re-ship) is at the responsibility of the customer.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions available at Apothecarybymariza.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this ApothecarybyMariza.com Copyright © 2020 ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties
BROKEN CANDLE POLICY
We offer store credit only. Please understand, we DO NOT ship anything defective or broken. Every candle is professionally created by hand and is carefully packed with 2X bubble wrap and packing peanuts in boxes that can withstand around 200 lbs of pressure.
If your candle arrives and is damaged, It happened in transit.
You will have to take a picture of the broken candle and your packing slip in order to receive store credit. If you do not send a photo we will not be able to help you, Please email your order number and your photos to firstname.lastname@example.org
We do not cover replacement shipping on your replacement candle.
If you need to be reimbursed you must open a case directly with the shipper UPS or USPS for those costs.